TERMS AND CONDITIONS
1. ORDERING
1.1 PAYMENT TYPES
Jorden Elizabeth Tailoring accepts payment by all major credit and debit cards (excluding American Express), using both PDQ machine (in store) and Stripe/BACs (online) payment methods. All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses authorisation, we will not be liable for any delays or non-delivery.
1.2 QUOTATIONS
All price quotations, including any relevant discounts, are provided at your initial consultation and are valid for 10 working days.
Extra Charges maybe applied if the design and or style of the garment is requested to be changed once the order has been processed and the work started. These prices will be advised and payment will need to be taken before the changing of the garment can take place.
1.3 TAKING PAYMENT
On the agreement of your order a 50% none refundable deposit will be taken before the order can be started. The remaining 50% will be taken on the collection of the order. If you are unable to pay in store at the consultation, an invoice will be raised via email or recorded delivery, and the order will begin once the payment has been made. **Please note, if an order is being paid Bacs please state the customer’s name of the order in the reference, and confirm payment has been made via email or phone.
**No garments will leave the premises if there is an outstanding balance.
1.4 ORDERS ARE SUBJECT TO ACCEPTANCE AND AVAILABILITY
Once the order has been confirmed and payment has been taken you will receive a confirmation email to the email address provided during the consultation. If you require a copy of your receipt, and/or invoice, or our terms and conditions, these can be requested by emailing info@jordenelizabeth.co.uk
1.5 STOCK AVAILABILITY
To ensure the availability of cloth, we will call the mills during the consultation to check stock levels and reserve. This cloth can be reserved for 2 working days. On the rare occasion that the cloth becomes out of stock we would ask the client to come back to re choose a substitute, or advice on the extra time added to the order. Jorden Elizabeth Tailoring will not be responsible for the rare occasions that cloth will be out of stock.
1.6 DELIVERY TIMES
Our standard turnaround is 6-8 weeks from the date that payment is received. As the garments are hand made one off pieces, these time frames are an estimate only, and there will be no 100% guarantee that the garment will arrive in exactly those time frames. Delays in payment directly affect delivery date.
1.7 ALTERATIONS AND AFTERCARE
Alterations are complimentary for up to 3 months post collection. Any changes past this date will be charged to the client at a basic cost rate. If the client would like to change the style, if the style change is possible, a flat fee will be charged and the cost of this will be discussed during the fitting.
Washing and aftercare instructions will be supplied with your garment(s) and Jorden Elizabeth Tailoring will not be liable for failure to follow our guidelines. Jorden Elizabeth will not be responsible for general wear and tear to any garment(s), and is not liable to replace any damaged fabric caused after the garment(s) is in the clients possession.
2. REFUNDS AND RETURNS
Unless otherwise stated, Jorden Elizabeth Tailoring operates a strict no return, no refund policy, Our tailors will make alterations to the fit and shape of a garment until the customer is satisfied. Please note that changes to the style of the garment will be charged.
Should the customer wish to cancel their order, they have 24 hours to do so from initial payment. A 50% refund of the deposit is available for up to 48 hours after an order has been placed. Refunds are not possible after 48 hours as a customer’s fabric will have already been purchased and cut.
Should a customer wish to make any style changes to their order (change of cloth, collar shape etc.,) these will be charged at the following rates:
· Up to 24 hours: free
· Up to 48 hours: £100
· After 48 hours: £250 (unless the cost of the new cloth exceeds this price)
2.1. RETENTION OF TITLE CLAUSE
Jorden Elizabeth Tailoring continue to own all goods supplied until the invoice is fully paid.
3. SHIPPING & DELIVERY
3.1 UNITED KINGDOM
All packages are sent by next-day delivery and typically take 1 to 2 days for delivery from the point of dispatch. Please note that next day shipping only applies to orders placed before 2pm from Monday to Thursday.
3.2 EUROPEAN UNION
Orders are sent by courier from our UK distribution centre and typically take 3 to 5 days for delivery, from the point of dispatch. You will receive full courier tracking details once the order has been dispatched. All orders are subject to UK VAT (sales tax) and local import duties.
3.3 REST OF THE WORLD
Orders are sent by courier and typically take 5 to 10 days for delivery, from the point of dispatch. You will receive full courier tracking details once the order has been dispatched. You will NOT be charged UK VAT (sales tax), but you will be liable for any local import duties.
4. SALES RESTRICTIONS
Jorden Elizabeth Tailoring reserves the right to refuse any order at any time for any reason, without needing to state the reason for any such refusals.
6. COMMENTS AND FEEDBACK
Any comments or complaints should be directed to 07954935590 or info@jordenelizabeth.co.uk. We take all customer comments and complaints very seriously and will be swift in our response.